If you have to crash apps on your Windows OS that uses DirectX, you should know that there could be an explanation and the culprit would be the update that Microsoft is rolling out.
Microsoft has confirmed a new issue on Windows that caused the app to crash after the KB5019980 update, which was released in November 2022. Remember, this update specifically fixed 6 major security flaws, but it also changed the design of the taskbar search. The problem is that it would have also added a huge bug for Intel drivers.
According to the company, this issue affects outdated Intel GPU drivers, causing problems for applications that use DirectX or Direct3D. Microsoft states on its official website: “You may get an error with apphelp.dll on Windows devices using Intel graphics driver versions 26.20.100.7463 through 30.0.101.1190.” This problem can occur intermittently and affect applications that use DirectX or Direct3D to display some or all of the content.
Some applications hang in a loop on WINDOWS
According to Microsoft, the affected Windows are Windows 11 version 22H2, Windows 10 version 22H2, Windows 11 version 21H2, Windows 10 version 21H2, Windows 10 version 20H2, and Windows 10 Enterprise LTSC 2019. The server version will also be affected: Windows Server 2022.
Microsoft says the fix will come in the next update. However, it is not known exactly when the Redmond company will launch it. Since it appears to be a significant bug, we’re guessing it will be fixed on a priority basis.
Luckily, there is already a workaround that affected users can try. In fact, Microsoft states that the apphelp.dll error affecting DirectX and Direct3D addresses can usually be circumvented by downloading the latest Intel drivers. It recommends users “install Intel graphics drivers newer than 30.0.101.1190”.
This driver was released in December 2021. It is available on Intel’s download center and you can check our guide on how to update drivers if you don’t know how.
